Streamline your call process and manage customer interactions effortlessly with our advanced IVR CRM solution.
Discover advanced features like call routing, CRM integration, call recording, and time-based management to streamline business communication effortlessly.
We provide seamless IVR setup tailored to your business needs. Whether you need a customized call script or a specific flow, our team ensures that your IVR aligns perfectly with your business operations. You can define your requirements, and we’ll implement them to deliver a flawless IVR experience.
Expand your business reach with virtual numbers! We provide location-specific virtual numbers for your business, ensuring a professional presence and streamlined communication regardless of your geographical location.
Manage your call data efficiently with our CRM integration. Track and organize call logs, customer details, and analytics in one place, making it easier to follow up and enhance customer satisfaction.
Never miss a detail from your conversations. With our call recording feature, you can review the audio of calls with your customers to ensure quality, compliance, or training purposes.
Love your current number? No problem! If your customers are already used to your existing number, there’s no need to change it. We offer call forwarding, so you can keep using your old number while routing all incoming calls through the IVR system.
Our advanced IVR systems ensure smooth call flow management without disruptions. Whether during business hours or off-hours, your customers are guided seamlessly, and all interactions are logged for your convenience.
Implementing our IVR system ensures your customers experience seamless, professional communication. With features like automated call routing, customized scripts and your business becomes more accessible and customer-friendly, improving satisfaction and loyalty.
Our IVR solutions enable efficient call handling by directing inquiries to the right departments or agents, reducing wait times and workload. Time-based call routing ensures that your team only receives calls during working hours, while missed inquiries are logged for follow-up.
Leverage call recordings and detailed analytics to gain insights into customer interactions. Track performance metrics, identify trends, and improve service quality by analyzing customer needs and preferences, all seamlessly integrated with your CRM system.
Take full control of your customer interactions with our custom IVR solutions, designed to streamline call management and improve efficiency.
Elevate your caller experience by creating a personalized IVR greeting. With Exotel’s intuitive dashboard, you can design and optimize your call flow to match your business needs, ensuring every customer feels valued.
Obtain virtual numbers to redirect calls and enhance communication seamlessly.
Personalize IVR greetings and call flows for better customer experience.
Automatically route calls to agents for fast and efficient management.
"We integrated the IVR system into our operations, and it has drastically improved our call management and customer satisfaction. The setup was smooth, and the support team was incredibly responsive. Highly recommended!"
"The custom IVR solutions provided by this team helped streamline our patient communication process. It’s intuitive, reliable, and has saved us so much time. Our patients appreciate the professional handling of calls."
"I’m impressed by the ease of use and flexibility of the IVR system. It was quick to set up, and we could customize it to our needs. A game changer for our customer service operations!"
"Our real estate business was facing issues with call management, but this IVR solution made everything so much easier. The time-based call routing and CRM integration have made tracking leads seamless."
"This IVR system has made a huge difference in our customer service. It’s cost-effective, easy to customize, and the call forwarding feature ensures we never miss a client, even after business hours."
An IVR (Interactive Voice Response) system allows automated phone interactions, directing callers to the right department or service.
We accept various payment methods, including credit/debit cards, PayPal, and sometimes other online payment platforms.
IVR systems use pre-recorded messages and voice recognition to route calls, automate tasks, and manage customer inquiries efficiently.
Our IVR system is customizable, user-friendly, and integrates seamlessly with CRM, offering enhanced customer experiences and streamlined operations.
Yes, we provide fully customizable IVR scripts to meet your business needs, ensuring a personalized experience for your callers.
Yes, our IVR system integrates with CRM, allowing you to track and manage call details, performance metrics, and analytics.
Yes, we offer call forwarding options that allow you to continue using your existing number while integrating it with the IVR system.
Simply contact us to schedule a consultation. We’ll assess your needs and set up a customized IVR solution for your business.
We offer continuous support, including troubleshooting, updates, and training to ensure your IVR system operates smoothly and effectively.
Yes, our IVR solution is fully scalable and can grow with your business, accommodating increasing call volumes and additional features as needed.